Summary

Responsible for AR collections activity to reduce past-due customer balances.

Essential Job Duties

• Identify, verify and resolve unpaid accounts through positive customer service outreach to customer to process payments.
• Research and resolve customer billing inquiries and disputes.
• Work with AR Specialist to research payments and account reconciliations.
• Report on collections activities with supervisor and assist in preparing monthly reports.
• Respond to customer inquiries, communicate with field staff on collection issues and disputed items.
• Determine credit limits and payment terms for new customers based on customer credit reports.
• Analyze existing customer accounts to update payment terms based on current credit reports and payment history.
• Make recommendations for third party collections to supervisor.
• Assist supervisor on daily AR reporting and activity for management.

Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• Must have one to three years of directly related experience.
• Previous AR experience in a business-to-business environment is required

Knowledge, Skills and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office products - specifically Excel, and Outlook.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work under moderate supervision.
• Strong customer service skills.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.